Right of withdrawal & Sample withdrawal form
Withdrawal policy
Right of withdrawal:
You have the right to withdraw from this contract within fourteen days without giving reasons. This right of withdrawal is only valid for consumers according to §3 of the General Terms and Conditions. For entrepreneurs according to §4 AGB this right of withdrawal does not apply. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
To exercise your right of cancellation, you must notify us (Korntex GmbH, Carl-Zeiss-Straße 5, 70736 Fellbach, Germany, Tel.: +49 711 88888 777, e-mail: info@korntex.com) by means of an unequivocal declaration (e.g. a letter or e-mail) of your intention to revoke the contract. For this purpose you can use the attached Sample cancellation form which is not mandatory.
In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
Withdrawal consequences:
If you withdraw from the contract, we must reimburse you for all payments received from you, including the delivery costs (with the exception of any additional costs incurred as a result of your having chosen a delivery method other than the standard delivery option offered by us), without delay and no later than fourteen days after the day on which we receive your notice of withdrawal from the contract. For this refund, we will use the same means of payment that you have used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged for this refund. We may refuse to make the refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods immediately and in any case within fourteen days of the day on which you informed us of your decision to cancel the contract. The deadline is met if you send the goods before the end of the fourteen day period. You shall bear the direct costs of returning the goods.
You must only pay for any depreciation in the value of the goods if this is due to handling of the goods that is not necessary for checking their quality, properties and functioning.
In order to comply with the withdrawal period, it is sufficient to send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
Withdrawal consequences:
If you withdraw from the contract, we must reimburse you for all payments received from you, including the delivery costs (with the exception of any additional costs incurred as a result of your having chosen a delivery method other than the standard delivery option offered by us), without delay and no later than fourteen days after the day on which we receive your notice of withdrawal from the contract. For this refund, we will use the same means of payment that you have used for the original transaction, unless something else has been expressly agreed with you; in no case will you be charged for this refund. We may refuse to make the refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods immediately and in any case within fourteen days of the day on which you informed us of your decision to cancel the contract. The deadline is met if you send the goods before the end of the fourteen day period. You shall bear the direct costs of returning the goods.
You must only pay for any depreciation in the value of the goods if this is due to handling of the goods that is not necessary for checking their quality, properties and functioning.
- End of the right of withdrawal –